Refund Policy

Definitions and key terms:

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced,

are strictly defined as:

  • Cookie: a small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to TerraNetworkGroup, which is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization, or person that signs up to use the TerraNetworkGroup Service to manage the relationships with your consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit TerraNetworkGroup and use the services.
  • Service: refers to the service provided by TerraNetworkGroup as described in the relative terms (if available) and on this platform.
  • Website: TerraNetworkGroup.”’s” site, which can be accessed via this URL:
  • You: a person or entity that is registered with TerraNetworkGroup to use the Services.

Return & Refund Policy
Thanks for shopping at TerraNetworkGroup. We want to make sure you have a rewarding experience while you explore, evaluate, and purchase our services. As with any shopping experience, there are terms and conditions that apply to transactions at TerraNetworkGroup. We’ll be as brief as our attorneys will allow.

The main thing to remember is that by placing an order or making a purchase at TerraNetworkGroup, you agree to the terms set forth below along with the Policy. If there’s something wrong with the service you purchased, or if we have not yet started the service, you have 2 weeks (14 days) to request a refund.

If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

If you would like to request a refund, the only way would be if you follow these guidelines:

  1. Email your refund request to
  2. Explain why you want a refund. If the service we delivered is different from what is stated on the website, you have the right to request a refund. If TerraNetworkGroup did deliver the service as described on the website, then please email why you believe a refund would be a fair way to solve the issue.